To ensure we continue to deliver a high level of customer service during these challenging times, please review the following information:
- Monday – 9 am – 3 pm
- Tuesday – 9 am – 3 pm
- Wednesday – 9 am – 3 pm
- Thursday – 9 am – 3 pm
- Friday – 9 am – 2 pm
To reduce waiting times for our customers, we will be increasing staffing levels to meet demands. Please note, we will continue to work to the social distancing guidelines set out by Government, and we would also ask our customers to kindly adhere to the same guidelines whilst within the Customer Services area.
We recommend avoiding the busiest times to reduce your waiting time.
Peak hours: 9.00am-10.30am and last thing 1.30pm – 3.00pm
NEW – Appointment Service & Drive Through Facility
If you would like to use our appointment service and drive through facility, please call 0121 592 1205 to arrange.
Express Service usually needs to be booked in by 9:30 am, however, the cut off will be flexible depending on demand for this service’