Train times and frequency have changed. Online journey planners are showing the right times, you can also download a timetable.
Travel at quieter times. If you can change your routine, travel between 10am-3pm or after 6pm on weekdays, chances are there will be more space onboard and your ticket will be cheaper too, making it more comfortable for you and for those people that need to travel at busiest times. Use our ‘How busy is my train tool?’ to find the quieter trains.
Do not stand in line, buy online and with a barcode ticket you do not have to pick up or handle a paper ticket, you do need a ticket before you board the train.
Face coverings are compulsory on public transport. Please wear yours in stations and on our trains. However, we do recognise this is not possible for some passengers, please check here.
Pay by phone for your car park. Avoid waiting in line, get your ticket from the comfort of your car – available online, in-app and pay by mobile. Set up an account before you leave home. At some stations car park spaces might be blocked off to help with queuing.
Taking Extra Care On Board Our Trains
If the train is full. With social distancing in place our carriages now carry fewer passengers, so please make sensible choices when travelling. If the train is too full, consider if your journey is absolutely necessary.
No reservations on our trains. Some long-distance train companies are using their reservations system to manage the number of people they can carry. This is not a service we have available.
We will rely on you to follow the guidelines – wear a face covering, carry hand sanitiser, wash your hands before and after you travel, sit by a window, and look for seats away from others, avoid gathering by the door, and take your rubbish with you.
Try to keep one seat next to you free on board. Remember, to apply social distancing on a train, the carriage will be full with 15-20 people. This number will vary slightly by train type and those with toilets and first class in the carriage. Please consider whether your travel is necessary.
You will see more cleaning during your journey. We have increased our on-train cleaning team – they will be paying particular attention to surfaces people touch the most.
We are still here for you. A Senior Conductor will be available on every train, they will make announcements to let you know where they are if you need to talk to them. Please remember you must get your ticket before you board. If things have changed at other operator’s stations, we will try and let you know that too.
Wash your hands on board. All our trains have toilets; we are making sure they get emptied more often so they can remain open all day long, and we are paying extra attention to keeping them topped up with soap and water.
What happens if I see a crime or anti-social behaviour? Text 61016 and British Transport Police will pick up your message 24/7, and take action where they can, or for emergencies call 999.
Bikes on board. Full sized bikes can now be carried on board during peak times to enable you to use your bike at your end destination.
There is still limited space and so it remains at the Senior Conductors discretion.
We are keeping this amendment under review and it only applies while we have the space due to fewer people travelling.